Terms of Service

1. Acceptance of Terms

By accessing and using the Cirvoy Enterprise multi-cloud infrastructure management platform ("Service"), you accept and agree to be bound by the terms and provision of this agreement.

These Terms of Service constitute a legally binding agreement between you ("User" or "Customer") and Cirvoy Enterprise ("Company", "we", "us", or "our"). If you do not agree to abide by the terms and conditions set forth herein, please do not use or access the Service.

2. Description of Service

Cirvoy provides an enterprise-grade multi-cloud infrastructure management platform that enables organizations to:

• Unified Cloud Management: Manage resources across AWS, Google Cloud, Microsoft Azure, and other cloud providers from a single interface
• Automated Operations: Deploy, scale, and monitor cloud infrastructure with AI-powered automation
• Cost Optimization: Intelligent cost management and optimization across multiple cloud providers
• Security & Compliance: Enterprise-grade security features and compliance monitoring
• Analytics & Reporting: Real-time analytics, performance monitoring, and comprehensive reporting

2.1 Service Availability

We strive to maintain 99.99% uptime for our enterprise services. However, we do not guarantee uninterrupted access and may experience downtime for maintenance, updates, or due to factors beyond our control.

3. User Accounts and Registration

To access certain features of our Service, you must register for an account. You agree to:

• Provide accurate, current, and complete information during registration
• Maintain and promptly update registration data to keep it accurate and complete
• Maintain the security of your password and account
• Accept all responsibility for all activities that occur under your account
• Immediately notify us of any unauthorized use of your account

4. Acceptable Use Policy

You agree to use the Service only for lawful purposes and in accordance with these Terms. You agree not to:

• Use the Service for any illegal or unauthorized purpose
• Violate any international, federal, provincial, or state regulations, rules, laws, or local ordinances
• Attempt to gain unauthorized access to other computer systems through the Service
• Interfere with or disrupt the Service or servers connected to the Service
• Use the Service to transmit malware, viruses, or any malicious code
• Reverse engineer, decompile, or disassemble any aspect of the Service

5. Privacy and Data Protection

Your privacy is important to us. Our Privacy Policy explains how we collect, use, and protect your information when you use our Service. By using our Service, you agree to the collection and use of information in accordance with our Privacy Policy.

5.1 Data Security

We implement enterprise-grade security measures to protect your data, including:

• End-to-end encryption for all data transmission
• Advanced access controls and authentication mechanisms
• Regular security audits and penetration testing
• Compliance with SOC 2, ISO 27001, and other industry standards

6. Billing and Payment Terms

For paid services, you agree to pay all applicable fees as described in your subscription plan. Payment terms include:

• Subscription fees are billed in advance on a monthly or annual basis
• All fees are non-refundable unless otherwise specified
• You authorize us to charge your designated payment method
• Late payments may result in service suspension
• Price changes will be communicated 30 days in advance

7. Limitation of Liability

To the maximum extent permitted by applicable law, in no event shall Cirvoy Enterprise, its affiliates, agents, directors, employees, suppliers, or licensors be liable for any indirect, punitive, incidental, special, consequential, or exemplary damages.

Our aggregate liability relating to the services will not exceed the amount paid by you for the services during the twelve months preceding the claim.

7.1 Service Level Agreement

For enterprise customers, specific Service Level Agreements (SLAs) may apply as outlined in your enterprise agreement. These SLAs specify uptime guarantees, response times, and remediation procedures.

8. Termination

Either party may terminate this agreement at any time with written notice. Upon termination:

• Your access to the Service will be suspended or terminated
• You remain liable for all charges incurred prior to termination
• We will provide reasonable assistance in data migration (subject to our data retention policy)
• Certain provisions of these Terms will survive termination

9. Intellectual Property

The Service and its original content, features, and functionality are owned by Cirvoy Enterprise and are protected by international copyright, trademark, patent, trade secret, and other intellectual property laws.

You retain ownership of your data and content. By using our Service, you grant us a limited license to use, store, and process your data solely for the purpose of providing the Service.

10. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will try to provide at least 30 days' notice prior to any new terms taking effect.

Your continued use of the Service after we post any modifications to the Terms on this page will constitute your acknowledgment of the modifications and your consent to abide by the modified Terms.

11. Governing Law

These Terms shall be governed by and construed in accordance with the laws of the jurisdiction in which Cirvoy Enterprise is incorporated, without regard to conflict of law provisions.

12. Contact Information

If you have any questions about these Terms of Service, please contact us:

• Email: legal@cirvoy.com
• Address: Cirvoy Enterprise Legal Department
• Phone: Available through our enterprise support portal

Last updated: December 2024
Effective date: December 2024
These terms are subject to change. Please review them periodically.